I never expected a detailed email after posting my comments after a terrible cab ride! DC Taxi Commission cannot compete! Finally, a company that holds it’s drivers accountable….
Nov 27 19:26 (PST)
Thanks for taking the time to write in. Unfortunately because these are city taxis with rates set by the DC Taxi Commission, we have no control over those metered rates nor do we have any ability to adjust fares based on route.
I do apologize for the disappointing ride, though, and I’ve made a note on this driver’s profile reflecting your experience. As we continue to improve Uber TAXI in DC, great feedback like this will help us keep the best drivers on the road while removing less-than-Uber drivers from the system.
Please let me know if there’s ever anything at all I can do, and thanks so much again for your feedback. I hope you’ll ride with us again sometime soon!
Uber Community Manager